CREDO V Daniels' management company has taken responsibility for technical challenges during his album launch performance.
In response to backlash, Curato Music released a lengthy statement.
The statement acknowledged the criticism and took responsibility for technical challenges experienced during the performance.
"There were technical challenges at the beginning of Credo's performance that affected the experience for many attendees. As Curato Music, we take full responsibility for that," read the statement.
The label also noted that the launch marked Daniels' first major live performance.
The team is investing in vocal coaching, stagecraft and production improvements to strengthen future shows.
The 38-year-old artist, whose real name is Credo Danel Mandlhazi, launched his debut album, Still Where We Are, to a packed audience.
While the event showcased the growing popularity of his music, it also sparked criticism from concertgoers.
They felt his live vocals didn't match the polished sound heard on his recordings.
Videos from the launch quickly circulated on social media.
Some fans pointed to his performance of his popular song Sedilaka as evidence that he sounded different on stage. Others claimed audience members were singing louder than the artist himself. They suggested he seemed to struggle with certain notes.
The criticism soon evolved into allegations that Daniels may have relied heavily on Artificial Intelligence (AI) and vocal enhancement tools when creating his music.
"This feels like karaoke," one social media user commented.
Others questioned whether the voice heard on streaming platforms was the same one they heard during the live show.
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Addressing claims surrounding AI, Curato Music said Daniels has always been transparent about using AI-assisted tools as part of his creative process.
"Technology didn't create the vision. Technology simply became one of the tools used to execute it," read the statement.
Credo V Daniels, from Elandsfontein in Germiston, Ekurhuleni, first built a reputation as a music producer before stepping into the spotlight as a recording artist.
His debut album introduced him to a wider audience.
It positioned him as one of the emerging voices in Mzansi's contemporary music scene.
Despite the criticism, the label remains firmly behind the artist.
It insists that one difficult performance won't define his career.
Whether supporters view the controversy as growing pains or a sign of deeper concerns, Daniels has undoubtedly sparked a conversation about authenticity, technology and the future of music creation.
